Frequently Asked
Questions (FAQ)

For more than three decades, RTD has served as a leading, full-service express delivery company, from its origins in a basement in Boston’s Leather district to its current headquarters in Allston, one of the city’s fastest-growing neighborhoods.

RTD Logistics serves a variety of industries, notably Medical, Pharmaceutical & Biotechnology, but also customers in other fields such as Legal, Construction, Education, Banking, and Massachusetts government agencies (state and local)—a variety of non-profit and for-profit alike.

We offer same-day express delivery services in the Greater Boston area, New England region, and various locations nationally.

To meet the timing and logistical needs of our customers, RTD offers two delivery options: ON DEMAND and ROUTE/SCHEDULED. 

– For our Medical & Biotechnology customers we provide ON-DEMAND delivery services that include (1) Med90 (90min or less) and (2) MedSTAT (60min /Direct). 

– For all other customers in all other industries, we provide three ON-DEMAND delivery types: (1) Standard (within 2 hours’ time window), (2) Rush (90 min), and (3) Direct (60min or less/Direct). 

– RTD can set up automatic, ROUTE/SCHEDULED pick-up and deliveries for reoccurring orders in advance, for example, interoffice mail and other documents.

As a renowned service provider to Medical and Biotechnology organizations, we take every effort to protect the integrity of healthcare-related deliveries. RTD’s contract Medical Couriers are both HIPAA Compliant and certified in Bloodborne Pathogen Safety. Of note, across all business areas, RTD is also an award-winning certified Minority Business Enterprise (MBE) and Disabled Business Enterprise (DBE).

Easy enough! Simply send an email. Alternatively, you can always call us directly at 617-782-1130.

RTD offers two convenient account options: Automatic Payments and 30-Day Term Payments. Simply choose your type of account and complete one of the two forms.

Once you have created an account our Customer Service Team will provide access to our online customer portalonline customer portal, where you can place, track, and manage all your orders as well as access invoices and related reports.

The easiest and most efficient way to place an order is through our online customer portalonline customer portal. Alternatively, you can always contact Customer Service directly by phone at 617-782-1130.

We are available 365 days a year, 24/7 to help! The easiest and fastest way to assist you with an order is to call 617-782-1130. Another option is to send an email to [email protected]. Please include your Account Number or Order Number in the Subject Line.

We are always looking for reliable, experienced independent contract couriers!  Click here to submit a Driver Profile Drive for Us. If your profile matches our current needs, a member of the RTD Team will be in touch.