Privacy Policy
Last updated June 15th, 2022
This privacy policy describes how RTD Logistics (“RTD”, “we”, “us” or “our”) collects, uses, shares, and protects personal information. It also tells you about the rights and choices you have with respect to your personal information, and how you can reach us to get answers to your questions. You can click on the following links to go directly to the corresponding sections of this privacy policy.
WHAT OUR PRIVACY POLICY COVERS
This privacy policy covers the “personal information” that RTD Logistics obtains about you in various contexts, both online and offline, including when you visit our website, visit us in our office, communicate with us, or participate in any of our programs or events. When we use the term “personal information” we are referring to information that identifies, relates to, describes, or can be associated with you. Our websites may include links to third-party websites and/or applications. Please note that we have no control over the privacy practices of websites or applications that we do not own.
WHAT WE COLLECT
We obtain information about you from a variety of sources depending on our relationship with you. The following are examples of the types of personal information that we collect and how we use that information:
| Activity | Examples of Personal Information Collected | Primary Purpose for Collection and Use |
|---|---|---|
| Account Registration | When you create an account, we collect your name, e-mail address, and other information. You can choose to save certain information in your account to use for future orders, such as your shipping addresses and payment information. | We use this information to maintain your account, including offering functionalities such as easy checkout and the ability to save user preferences and transaction history. |
| Browsing Activity and Website Usage | When you visit our website, we collect certain information about how you use and navigate our websites, such as which links you click on, which pages or content you view, and other similar information or statistics. We also collect technical information about your device, operating systems, and web browser type. | We use this information to understand how you use our website. We also use this information to personalize your experience, save you time when you visit our website, and customize the marketing and advertising that we show you. |
| Communications With Us | When you communicate with us, including contacting us for support, to provide feedback or comments, to participate in a survey, or to make a request or other inquiry, we will collect your name and contact information (such as e-mail address or phone number), as well as any other information that you choose to provide to us. | We use this information to respond to and/or follow up on your issues or feedback, and to provide information in response to your requests and inquiries. |
| Promotional Communications | When you sign up to receive promotional communications from us, such as e-mail communications, mobile messages (including text and/or push notifications), and postal mailings, we collect your contact information. We may also collect certain information about how you interact with the e-mails and promotional messages we send you. | We use this information to communicate with you and send promotional materials such as trend alerts, promotions, new services launches, and event invitations. |
| Ordering (Online and In Office) | When you place an order on our website, or by phone, we collect your name, address, payment information, and billing address. | We use this information to fulfill your orders for services and to process your payments for such services. We also use this information to provide you with receipts and order updates. |
In addition to the personal information we collect from you directly, we may also obtain information about you from other sources, including third parties, business partners, our corporate affiliates, social networks, vendors that provide services on our behalf, or publicly available sources.
Cookies
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow), that enable the sites or service providers’ systems to recognize your browser, capture, and remember certain information.
We use cookies to understand and save your preferences for future visits.
To online privacy policy only. This online privacy policy applies only to information collected through our website and not to information collected offline.
HOW WE USE YOUR PERSONAL INFORMATION
In addition to the purposes and uses described above, we use personal information in the following ways:
- To identify you when you visit our websites or offices.
- To fulfill your requests, such as to provide you with services.
- To communicate with you about your orders, and subscriptions, as well as our services, sales, offers, and promotions.
- To conduct research and analytics, including improving our service offerings.
- To send marketing and advertising communications.
- To detect security incidents, and to investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including attempts to manipulate or violate our policies, procedures, and terms and conditions.
- To comply with legal obligations, to establish or exercise our rights, and to defend against a legal claim.
- To provide and maintain the functionality of our website, including identifying and repairing errors or problems.
- To support core business functions, including maintaining records related to business process management, loss and fraud prevention, and collecting amounts owing to us.
HOW WE SHARE YOUR PERSONAL INFORMATION
In addition to the specific situations discussed elsewhere in this privacy policy, we disclose personal information in the following circumstances:
- Corporate affiliates. We may share personal information with our corporate affiliates.
- Service Providers. We share certain personal information with third parties that perform services to support our core business functions and internal operations (e.g., fulfilling orders, delivering packages, complying with your request for the shipment of products to or the provision of services by a third-party intermediary, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, administering our Ratings & Reviews, supporting beacons, processing credit card and debit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service).
- Social Media Platforms and Networks. Some of our websites have features such as plugins, widgets, or/and other tools made available by third parties that may result in information being collected or shared between us and the third party. Their use of your information is not governed by this privacy policy.
- Legal Process. We may disclose personal information in response to subpoenas, warrants, court orders, government inquiries or investigations, or to comply with relevant laws and regulations. We may also disclose information to establish, exercise, or protect the rights of our company, employees, agents, and affiliates; to defend against a legal claim; to protect the safety and security of our visitors; to detect and protect against fraud, and to take action regarding possible illegal activities or violations of our policies.
- Other Instances. We may ask if you would like us to share your information with other third parties who are not described elsewhere in this privacy policy.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We realize that individuals trust us to protect their personal information. We maintain reasonable and appropriate physical, electronic and procedural safeguards designed to help protect your personal information. While we attempt to protect your personal information in our possession, no method of transmission over the internet, or security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.
YOUR CHOICES
You have the following choices regarding your personal information:
| Your Options | What you need to do |
|---|---|
| Accessing Your Personal Information | If you are an RTD Logistics client, you may request access to your personal information by completing and submitting a request via email at [email protected] or by calling (617) 782-1130. If required by law, upon request, we will grant you reasonable access to the personal information we have about you. |
| Updating Information Relating to Your Account | If you have created an account, you can update your name, e-mail address, and other preferences by contacting our Customer Service team, via [email protected] or by calling (617) 782-1130. |
| Deleting of Your Personal Information | Typically we retain your personal information for the period necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. You may, however, request that we delete your personal information by completing and submitting a request via email at [email protected] or by calling (617) 782-1130. If required by law, we will grant a request to delete information. Please note that in many situations we must retain all, or a portion, of your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, protect against fraudulent, deceptive, or illegal activity, or for another one of our business purposes. |
| Receiving Communications From Us | You may choose to provide us with your e-mail address for the purpose of allowing us to send you free newsletters, surveys, offers, and other promotional materials. You can stop receiving promotional e-mails at any time by clicking on the “unsubscribe” link at the bottom of any promotional e-mail that you receive. |
COMMUNICATING WITH US
If you have any questions about our privacy or security practices, you can contact RTD Logistics by mail, telephone, or e-mail:
RTD Logistics
119 Braintree Street, Suite 101
Allston, MA 02134
(617) 782-1130
[email protected]
CHANGES TO THIS POLICY
We may revise this privacy policy from time to time. We will notify you of changes by posting the effective date of the latest version at the top of this privacy policy.
INFORMATION FOR CALIFORNIA RESIDENTS
- California Information Collection and Sharing Disclosure. California law indicates that organizations should disclose whether certain categories of personal information are collected, “sold,” or disclosed for an organization’s “business purpose” (as those terms are defined under California law). You can find a list of the categories of personal information that we collect and share here. Please note that because this list is comprehensive it may refer to types of information that we collect and share about people other than yourself. In addition, if you would like more information concerning the categories of personal information (if any) we share with third parties or affiliates for their direct marketing purposes, please submit a written request to us using the information in the “Communicating With Us” section above.
- How to Submit a Request. If you are an RTD Logistics client and would like to request access to or deletion of your personal information, please complete and submit a request via email at [email protected] or by calling (617) 782-1130. Your right to access or delete your personal information is subject to applicable legal restrictions. We do not discriminate against California residents who exercise any of their rights described in this privacy policy.
In order for us to process requests to access or delete your information, we will need to verify your identity to confirm that the request came from you. We may contact you by phone or e-mail to verify your request. Depending on your request, we will ask for information such as your name, and e-mail address that you have used with RTD Logistics, or a phone number you have used with RTD Logistics. For certain requests, we may also ask you to provide details about the most recent orders you made online.